Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Los Angeles! We're seeking passionate individuals to deliver exceptional support during critical hours when our clients need us most. This is your opportunity to make a real impact while enjoying competitive pay, comprehensive benefits, and immediate career growth. Our vibrant, 24/7 support center values your unique perspective and rewards excellence with advancement opportunities into leadership roles.
As a cornerstone of our client experience team, you'll resolve complex inquiries with empathy and efficiency, becoming the voice of our brand during overnight operations. We provide paid training, flexible scheduling options, and a supportive environment where your contributions are recognized daily. Start immediately and build a fulfilling career in customer service with one of California's top-rated employers!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during overnight hours (11 PM - 7 AM)
- Resolve complex billing, technical, and service inquiries with first-contact resolution
- Document all interactions in Salesforce CRM while maintaining 100% accuracy standards
- Collaborate with international teams to ensure seamless 24/7 service delivery
- Meet/exceed KPIs including CSAT scores, handle times, and resolution rates
- Identify process improvement opportunities through daily performance analysis
- Mentor new hires during onboarding periods
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask across digital channels while maintaining quality
- Strong problem-solving skills with calm demeanor under pressure
- Availability for consistent overnight shifts (11 PM - 7 AM)
- US work authorization and ability to start immediately
- Spanish bilingualism strongly preferred