Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support to our diverse client base across Atlanta, GA, Pennsylvania, and remote work opportunities. Enjoy competitive pay, comprehensive benefits, and a flexible schedule that fits your lifestyle. As a key member of our 24/7 support team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We invest in your growth with ongoing training and career advancement paths.
Why Choose Us?
- Competitive hourly pay with performance bonuses
- Comprehensive health benefits (medical, dental, vision)
- Paid time off and holiday pay
- Tuition reimbursement program
- Remote work options available
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues and complaints efficiently using CRM systems
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics for quality, speed, and customer satisfaction
- Document interactions and update customer information in real-time
- Participate in continuous improvement initiatives to enhance service delivery
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in high-volume environments
- Strong verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to multitask and prioritize in fast-paced situations
- Flexible schedule availability (nights, weekends, holidays)
- Self-motivated with strong problem-solving and conflict resolution skills
- Experience working remotely or in hybrid settings preferred