Job Description
Join our award-winning customer support team as an immediate-start Night Shift Customer Service Representative in vibrant New Orleans! We're seeking passionate individuals to deliver exceptional service during evening hours while supporting our diverse client base. This role offers competitive compensation, comprehensive benefits, and a supportive team environment designed for career growth.
As a cornerstone of our operations, you'll handle inquiries with empathy and efficiency, resolve complex issues, and contribute to our industry-leading satisfaction metrics. Our commitment to work-life balance includes flexible scheduling options and performance-based incentives.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Resolve billing, technical, and service-related issues with first-contact resolution
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with day shift teams to ensure seamless customer experiences
- Meet/exceed KPIs including average handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional problem-solving abilities and emotional intelligence
- Availability for night shift schedule (10 PM - 6 AM, Sun-Thu)
- High school diploma or equivalent; college degree preferred
- Ability to multitask effectively under pressure
- Basic technical troubleshooting knowledge