Job Description
Join Kansas City's premier call center team at our exclusive hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic environment.
Event Details: October 15, 2023 | 9:00 AM - 4:00 PM | 4320 Pennsylvania Ave, Suite 200, Kansas City, MO 64111
Why Work With Us? • Industry-leading training program • Health/dental/vision benefits • Paid time off • Career growth pathways • On-site parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, quality scores)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Uphold company brand standards in all communications
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to on-site shifts
- Flexible availability including evenings/weekends