Job Description
Join Customer Connect Solutions, an industry-leading contact center provider, for our exclusive hiring event! We're seeking enthusiastic Part-Time Call Center Representatives to deliver exceptional customer experiences in our state-of-the-art Charlotte facility. Perfect for students, career-changers, or those seeking flexible schedules.
What We Offer:
- Competitive hourly pay ($16-$20) plus performance bonuses
- Flexible shifts (evenings/weekends available)
- Comprehensive paid training program
- Health benefits for full-time-equivalent hours
- Clear advancement pathways to team lead/supervisor roles
Our Charlotte hub serves Fortune 500 clients across California and North Carolina, offering you exposure to diverse industries while building transferable skills.
Hiring Event Details:
Date: October 28, 2023 | Time: 9 AM - 5 PM
Location: 2500 E. Trade St, Charlotte, NC 28205
Bring your ID and resume for on-the-spot interviews!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Maintain accurate records in CRM systems
- Meet/exceed quality metrics (FCR, CSAT, AHT)
- Collaborate with supervisors to improve processes
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Resilience in handling challenging customer situations
- Typing speed of 30+ WPM
- Flexible schedule availability (including weekends)
- Background check and drug screen required