Job Description
Join our dynamic team as a Night Shift Customer Service Representative and become the voice of excellence for our clients! We're seeking dedicated professionals to deliver exceptional support during evening hours while our customers rest. This role offers immediate start and competitive compensation for top performers in the Philadelphia area. Enjoy a collaborative environment with flexible scheduling and opportunities for career advancement.
At CustomerFirst Solutions, we value your expertise and invest in your growth through comprehensive training programs and performance incentives. If you're passionate about problem-solving and thrive in a fast-paced setting, this position is your gateway to long-term success in customer service.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including call quality, resolution rates, and customer satisfaction
- Identify opportunities for process improvements and share feedback with management
- Maintain thorough knowledge of products/services to provide accurate information
- Support special projects and training initiatives during off-peak hours
Qualifications
- Minimum 1 year customer service experience in a BPO or retail environment
- Exceptional verbal/written communication skills with neutral accent
- Proficient in CRM software and Microsoft Office Suite
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong problem-solving abilities and conflict resolution expertise
- High school diploma or equivalent; associate's degree preferred
- Typing speed of 40+ WPM with 95% accuracy
- Flexible availability including weekends and holidays as needed