Job Description
Join Our Award-Winning Team as a Night Shift Customer Service Representative!
CustomerFirst Solutions is seeking dedicated night shift professionals to deliver exceptional customer experiences from our Indianapolis hub. This is your opportunity to make a real impact while enjoying competitive pay, comprehensive benefits, and a supportive culture.
Why You'll Love Working With Us:
- Industry-leading training program
- Health/dental/vision insurance + 401k match
- Tuition reimbursement and career advancement
- On-site amenities including fitness center
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed productivity and quality metrics
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training and development
- Support special projects during low-peak hours
Qualifications
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in a night shift environment
- Proficiency with CRM software and MS Office Suite
- High school diploma or equivalent (degree preferred)
- Typing speed of 40+ WPM
- Flexible schedule availability (10pm-6am)
- Positive attitude under pressure