Job Description
Join our dynamic team as a Night Shift Customer Service Representative! We're seeking passionate individuals to deliver exceptional support during evening hours. This role offers competitive pay, comprehensive benefits, and growth opportunities. Our Portland, PA facility is hosting an exclusive hiring event for qualified candidates who thrive in fast-paced environments and prioritize customer satisfaction. Enjoy flexible scheduling and a supportive culture that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in continuous training to enhance product knowledge and skills
Qualifications
- Minimum 1 year customer service experience in high-volume contact center
- Exceptional communication skills and active listening abilities
- Proficiency with CRM systems (e.g., Salesforce, Zendesk)
- Ability to multitask and prioritize in fast-paced night shift environment
- High school diploma or equivalent; college degree preferred
- Flexible availability including weekends and holidays as needed
- Strong problem-solving skills with attention to detail