Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional service during evening hours while enjoying premium compensation and comprehensive paid training. This role is perfect for night owls seeking career growth in a dynamic environment with competitive benefits including health insurance, retirement plans, and tuition reimbursement.
At Global Solutions Inc., we invest in our people. Our paid training program equips you with industry-leading skills in conflict resolution, CRM systems, and product knowledge. Night shift employees receive additional shift differentials and flexible scheduling options to maintain work-life balance. Join us in redefining customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction target
- Resolve billing, technical, and account issues using Salesforce and Zendesk platforms
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with night shift team to address escalated concerns and process improvements
- Meet/exceed KPIs including average handle time and first-contact resolution
- Participate in monthly training sessions to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience or relevant internship
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Ability to work independently during night shifts (11 PM - 7 AM)
- Exceptional problem-solving and de-escalation abilities
- Basic knowledge of CRM systems (Salesforce/Zendesk) or willingness to learn
- Reliable transportation for on-site training sessions