Job Description
Join our dynamic call center team in Phoenix, AZ! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to our clients. No experience needed—comprehensive paid training provided. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Start your career in customer service with industry-leading training and growth opportunities.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing concerns
- Maintain accurate call logs and customer records in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Flexible availability for night shifts (10 PM - 6 AM)
- Problem-solving mindset and patience under pressure
- Customer service experience preferred but not required
- Must pass background check and drug screening