Job Description
Join Elite Support Solutions as a Night Shift Customer Service Representative and become the voice of our brand during critical overnight hours. This immediate-start opportunity offers a competitive compensation package and a supportive environment where your skills directly impact customer satisfaction. Enjoy flexible scheduling, comprehensive training, and a path to career advancement within our rapidly growing company.
We're seeking passionate professionals who thrive in fast-paced settings and excel at turning challenges into positive experiences. If you're ready to deliver exceptional service while Houston sleeps, this role is your gateway to professional growth in the heart of Texas.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Maintain detailed documentation of customer interactions and case resolutions
- Collaborate with cross-functional teams to escalate complex issues and ensure seamless resolutions
- Meet/exceed key performance metrics including CSAT, FCR, and AHT targets
- Actively contribute to process improvement initiatives during overnight shifts
- Support special projects and seasonal demand surges as needed
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution expertise
- Proficient with CRM software and Microsoft Office Suite
- Ability to work independently during overnight hours (10 PM - 6 AM)
- High school diploma or equivalent; college degree preferred
- Flexible availability including weekends and holidays
- Ability to pass comprehensive background check and drug screening