Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative and deliver exceptional support to clients across New York and Florida. This fully remote position offers the flexibility of working from home while being part of a dynamic, global organization. We provide comprehensive training, competitive benefits, and career growth opportunities in a supportive virtual environment.
What We Offer:
• Competitive salary + performance bonuses
• Comprehensive health/dental/vision insurance
• 401(k) with company match
• Paid time off and holidays
• Home office equipment stipend
• 24/7 technical support
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Process orders, returns, and account modifications using Salesforce CRM
- Document interactions and maintain accurate case records in Zendesk
- Collaborate with international teams to resolve complex issues
- Meet/exceed performance metrics for CSAT, FCR, and AHT
- Participate in ongoing training on products and systems
- Identify process improvements and share feedback with leadership
Qualifications
- 1+ years of customer service experience in remote or call center environments
- High school diploma or equivalent; associate's degree preferred
- Typing speed of 50+ WPM with 98% accuracy
- Proficiency with CRM systems (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to work independently during night shift hours
- Reliable high-speed internet connection
- Must reside in NY or FL with valid work authorization