Job Description
Join ConnectOne Solutions as a Remote Call Center Agent and kickstart your career immediately! We're seeking motivated professionals in Memphis, TN to provide exceptional customer support from the comfort of your home. This contract position offers competitive pay, flexible scheduling, and full training. No commute required—just a quiet workspace and high-speed internet. Make a difference while enjoying work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues, billing questions, and service disruptions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with support teams for complex escalations
- Adhere to company compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Proficient with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and multitasking abilities
- Background check and drug screen required