Job Description
Join our award-winning customer service team as a Night Shift Representative and become the voice of our Memphis community! We're seeking dedicated professionals to deliver exceptional remote support while enjoying the flexibility of working from home. This role offers competitive pay, comprehensive benefits, and opportunities for career growth—all while serving Tennessee and North Carolina residents. If you're a night owl with a passion for helping others, apply today and start making an immediate impact!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document all interactions accurately in our customer database
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with cross-functional teams to improve service delivery
- Maintain detailed knowledge of products/services and policies
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience, night shift exposure a plus
- Exceptional communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Quiet home office with reliable high-speed internet
- Proficiency with Windows OS and customer software
- Availability to work 11 PM - 7 AM CT, including weekends