Job Description
Join our award-winning team as a Night Shift Customer Service Representative at Global Solutions Inc.! We're hosting an exclusive hiring event for motivated professionals seeking a dynamic career in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. This overnight position offers stability, advancement opportunities, and the chance to make a real impact. Don't miss this chance to join our Portland, PA team!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues efficiently
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to process improvements and team training initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and problem-solving skills
- Ability to work independently in a fast-paced night shift environment
- Proficiency with CRM software and Microsoft Office Suite
- Flexible schedule availability including weekends and holidays
- Positive attitude and strong team collaboration skills