Job Description
Join our elite customer service team as a Night Shift Representative in Oakland! We offer comprehensive paid training, competitive compensation, and a supportive environment for career growth. Work flexible evening hours while delivering exceptional service to diverse clients across multiple industries. This role is perfect for detail-oriented individuals seeking stability, advancement opportunities, and a dynamic team atmosphere.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams for complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in continuous training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in call center or BPO environment
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional problem-solving and conflict resolution abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Bilingual English/Spanish certification highly valued