Job Description
Join our dynamic customer service team as a Night Shift Representative in vibrant San Antonio! We offer comprehensive paid training, competitive compensation with night shift premiums, and a supportive environment where your growth is prioritized. This role is perfect for night owls seeking stability, advancement opportunities, and the chance to make a real impact. Enjoy flexible scheduling, health benefits, and a culture that rewards excellence.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining high service quality standards
- Document interactions accurately in CRM systems for seamless team collaboration
- Collaborate with cross-functional departments to address complex issues
- Meet/exceed performance metrics including call resolution times and CSAT scores
- Contribute to process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong problem-solving and active listening skills
- Ability to thrive in fast-paced, high-stress environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Flexible availability for overnight shifts (10 PM - 6 AM)
- Typing speed of 40+ WPM with high accuracy