Job Description
Join our award-winning customer service team as a Night Shift Representative in sunny Long Beach, CA! We're seeking empathetic professionals to deliver exceptional support during peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available for motivated candidates ready to make a difference in our clients' experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team leads to escalate complex cases
- Maintain high customer satisfaction metrics (CSAT scores)
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B/B2C environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced settings
- Available to work flexible night shifts (11 PM - 7 AM)
- Basic technical troubleshooting knowledge