Job Description
Join our award-winning team as a Night Shift Customer Service Representative in sunny Long Beach, CA! We're seeking empathetic communicators to deliver exceptional support during evening hours. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive environment where your impact matters. No prior experience required – we'll equip you with all tools needed to succeed. Perfect for night owls seeking stability and growth in a thriving coastal city.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and product issues while maintaining high satisfaction scores
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including resolution rates and call handling times
- Maintain product knowledge through continuous learning initiatives
- Uphold company values in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software (Salesforce training provided)
- Ability to work independently during night shift (10 PM - 6 AM)
- Strong problem-solving abilities with attention to detail
- Authorized to work in the United States
- Spanish bilingualism highly valued