Job Description
Join our dynamic team as a Night Shift Customer Service Representative and become the voice of excellence for our valued clients. This role offers the flexibility of overnight hours while delivering exceptional support experiences. We provide comprehensive training, career advancement opportunities, and a supportive environment where your contributions are recognized. Ideal for night owls seeking competitive compensation and stability in the heart of California's Central Valley.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in our customer database for quality assurance
- Collaborate with cross-functional teams to resolve complex customer escalations
- Maintain performance metrics including CSAT scores and first-contact resolution
- Participate in continuous improvement initiatives for service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in BPO or retail
- Strong typing skills (40+ WPM) and proficiency with MS Office
- Exceptional verbal/written communication skills in English
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Experience with Zendesk or Salesforce CRM systems
- Flexible availability to cover weekend shifts as needed