Job Description
Join our dynamic team as a Night Shift Customer Service Representative at LocalCare Solutions! We're seeking dedicated professionals to deliver exceptional support to our San Jose community during evening hours. With comprehensive paid training and growth opportunities, this role is perfect for individuals ready to make a difference while building their career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues efficiently using CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with day-team to ensure seamless service continuity
- Meet/exceed performance metrics including call handling time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or willingness to complete paid training
- Strong communication and problem-solving abilities
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Proficiency with basic computer applications and CRM software
- Fluent in English (bilingual Spanish highly valued)
- Reliable transportation to our San Jose facility