Job Description
Join our dynamic team as a Night Shift Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support during evening hours in Fresno, CA. This immediate-start opportunity offers competitive compensation, comprehensive training, and a collaborative environment where your growth is prioritized. If you thrive in fast-paced settings and value making meaningful customer connections, this role is your next career move.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve complex issues using empathetic communication and problem-solving skills
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to escalate unresolved issues effectively
- Meet/exceed performance metrics including CSAT scores and resolution targets
- Proactively identify process improvement opportunities for enhanced service delivery
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional verbal/written communication skills with strong attention to detail
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- High school diploma or equivalent; college degree preferred
- Flexible availability including weekends and holidays
- Pass background check and drug screening pre-employment