Job Description
Join Global Connect Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients! We're seeking dedicated professionals to provide exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Perfect for night owls seeking stability and growth in the heart of Indianapolis.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain performance metrics including CSAT and AHT targets
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with Microsoft Office Suite
- Flexible availability for evening/overnight shifts (10 PM - 6 AM)
- Positive attitude and problem-solving mindset