Job Description
Join our elite customer service team as a Night Shift Representative in vibrant San Antonio! We're offering fully paid training and competitive compensation for dedicated professionals ready to deliver exceptional support. Enjoy a structured 4-day work week with premium night shift differential, comprehensive benefits, and clear career advancement paths. Our state-of-the-art facility in the heart of Texas provides an inclusive environment where your communication skills and problem-solving abilities shine.
Why You'll Love This Role:
- Comprehensive paid training program
- Consistent night shift schedule (10:00 PM - 6:00 AM)
- Health, dental, and vision benefits
- 401(k) with company match
- Tuition reimbursement program
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve complex billing and technical issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate unresolved issues
- Maintain 95%+ customer satisfaction metrics
- Participate in monthly performance improvement sessions
- Support cross-functional projects during off-peak hours
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in high-pressure environments
- Flexible schedule availability including holidays
- Basic technical troubleshooting knowledge
- Spanish bilingual certification highly valued