Job Description
Join our dynamic team as a Night Shift Customer Service Representative in sunny Long Beach, CA! We're seeking passionate individuals to deliver exceptional support to our local community while enjoying flexible scheduling and competitive benefits. Immediate start available for motivated professionals ready to make an impact.
Why Choose Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits package
- 401(k) with company match
- Tuition reimbursement program
- State-of-the-art remote work equipment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex escalations
- Maintain service level targets and quality standards
- Proactively identify upsell opportunities for local services
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional problem-solving and conflict resolution abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Valid California driver's license (for occasional local visits)
- Bilingual English/Spanish speakers strongly encouraged