Job Description
Join our dynamic team as a Night Shift Customer Service Representative at Global Solutions Inc. in Portland, PA! We're hosting an exclusive hiring event for motivated professionals to deliver exceptional customer experiences during our overnight hours. This role offers competitive pay, comprehensive benefits, and opportunities for career growth within a supportive environment. Perfect for night owls who thrive in fast-paced settings!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for response times and resolution rates
- Provide empathetic support to diverse customer needs
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Proficiency with CRM software and Microsoft Office Suite
- Strong attention to detail and multitasking abilities