Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Fresno! We're seeking dedicated professionals to deliver exceptional support during evening hours. This full-time role offers competitive pay, immediate start, and opportunities for growth in a supportive environment. Enjoy flexible scheduling and comprehensive training while making a real impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions and update CRM systems accurately
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Maintain detailed knowledge of company offerings
- Contribute to continuous improvement of service processes
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently during night shifts
- Proficiency with CRM software and multitasking tools
- Exceptional patience and conflict resolution abilities
- Reliable transportation to Fresno location
- Flexible availability for evening/overnight shifts