Job Description
Join our dynamic team as a Night Shift Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals seeking rewarding full-time opportunities in Fresno, CA. As a key member of our support team, you'll deliver exceptional service to diverse clients while enjoying competitive pay, comprehensive benefits, and a supportive work environment. Night shift hours offer unique work-life balance advantages, including reduced commute times and premium compensation. Apply today to become part of our customer-focused family!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in customer databases for compliance and continuity
- Collaborate with cross-functional teams to escalate complex issues and improve processes
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction
- Maintain product knowledge through continuous training and self-study
- Support customer retention efforts through proactive relationship building
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or support environment
- Exceptional communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to thrive in fast-paced, high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work nights, weekends, and holidays as required
- Typing speed of 40+ WPM with high accuracy