Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our Oklahoma City clients! We're seeking dedicated professionals to deliver exceptional support during evening hours while enjoying competitive pay and comprehensive benefits. This immediate-start opportunity offers career growth potential in a dynamic, supportive environment where your contributions directly impact customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues, billing questions, and service complaints using CRM systems
- Document interactions accurately in Salesforce while maintaining HIPAA compliance standards
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Maintain performance metrics including CSAT scores and resolution targets
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- Minimum 1 year customer service experience in high-volume contact center
- Exceptional communication skills with clear phone presence and written proficiency
- Proficient in Salesforce, Zendesk, and Microsoft Office Suite
- Ability to multitask while maintaining accuracy under pressure
- Night shift availability (10 PM - 6 AM) with reliable transportation
- High school diploma or equivalent; college coursework preferred
- Pass background check and drug screening pre-employment