Job Description
Join our elite team at Apex Solutions Group as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during our overnight hours. Enjoy a collaborative environment, competitive compensation, and opportunities for career growth. This role is perfect for night owls who thrive in dynamic settings and prioritize customer satisfaction above all else.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools and product knowledge
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- 1+ years of customer service experience in a B2C environment
- Proven ability to work independently during overnight shifts (10 PM - 6 AM)
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with CRM platforms (Salesforce experience preferred)
- High school diploma or equivalent; associate's degree a plus
- Ability to multitask in fast-paced, high-pressure situations
- Flexibility to adapt to changing processes and priorities