Job Description
Join Our Louisville Call Center Team at Our Exclusive Hiring Event!
Customer Connect Solutions is seeking passionate Full-Time Call Center Representatives to join our award-winning team. This in-person hiring event offers immediate interviews and same-day hiring opportunities for qualified candidates. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive, fast-paced environment.
Event Details:
• Date: October 15, 2023
• Time: 9:00 AM - 4:00 PM
• Location: 500 Commerce Street, Louisville, KY 40202
• Walk-ins welcome – no appointment needed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain detailed case notes
- Meet/exceed productivity and quality metrics
- Collaborate with team members to improve processes
- Adhere to all company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service experience (preferred)
- Strong typing skills (40+ WPM)
- Excellent verbal communication abilities
- Ability to work flexible shifts including evenings/weekends
- Proficiency with CRM software and MS Office
- Positive attitude and problem-solving mindset