Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the heart of our thriving team! We're seeking passionate individuals to deliver exceptional support from the comfort of your home, serving diverse clients across Louisiana. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment designed for growth.
Why ConnectCare Solutions?
- Flexible weekend shifts (Sat/Sun 8 AM - 6 PM)
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipends
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service quality
- Meet performance metrics (e.g., CSAT, AHT)
- Participate in ongoing training programs
- Adhere to HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Quiet home office with reliable internet
- Ability to work weekends and flexible hours
- Typing speed: 40+ WPM
- Bilingual (Spanish/French) a plus