Job Description
Join our award-winning customer service team in Albuquerque, NM and launch your career with comprehensive paid training! We're seeking dedicated Night Shift Customer Service Representatives to provide exceptional support to our diverse client base. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a fast-paced environment. Our modern downtown office offers state-of-the-art facilities and a supportive team culture. Perfect for night owls seeking stability and growth!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and performance metrics including CSAT scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a contact center
- Strong typing skills (40+ WPM) and proficiency with MS Office
- Excellent verbal communication and active listening abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Problem-solving mindset and conflict resolution skills
- Spanish bilingual proficiency required