Job Description
Join our dynamic Houston team as a Night Shift Customer Service Representative and become the voice of our valued clients! We're seeking passionate individuals to deliver exceptional support during evening hours, ensuring seamless customer experiences across multiple channels. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a supportive work environment designed for growth.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision insurance
- Tuition reimbursement program
- Clear career advancement path
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining data quality standards
- Collaborate with technical teams to escalate complex issues for swift resolution
- Meet/exceed performance metrics including CSAT, AHT, and first-contact resolution
- Participate in ongoing training to master product updates and service protocols
- Support team initiatives to improve customer experience workflows
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional verbal/written communication skills in English
- Ability to work independently during night shifts (10 PM - 6 AM CST)
- Proven problem-solving abilities with calm demeanor under pressure
- High school diploma or equivalent; college degree preferred
- Experience with Salesforce or similar CRM platforms
- Flexible availability to cover weekend shifts as needed