Job Description
Join our award-winning customer service team in San Jose! We're seeking dedicated night shift professionals to deliver exceptional support to our clients. Enjoy paid training, competitive pay, and career advancement opportunities in a supportive environment.
As a key member of our 24/7 support center, you'll handle inbound inquiries via phone and chat while building lasting customer relationships. Our comprehensive training program ensures success for motivated individuals with strong communication skills.
Responsibilities
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Maintain professional demeanor during high-pressure situations
- Contribute to process improvement initiatives
- Support after-hours emergency response protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Excellent verbal and written communication skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office applications
- Flexible schedule availability including weekends
- Passion for helping others and problem-solving
- Must pass background check and drug screening