Job Description
Join our dynamic team in Oklahoma City as a Night Shift Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support during overnight hours (10 PM - 6 AM). This full-time role offers immediate start, competitive compensation, and growth opportunities in a fast-paced environment. Enjoy flexible scheduling, comprehensive benefits, and a supportive culture that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and first-call resolution
- Proactively identify process improvements and customer pain points
Qualifications
- 1+ years customer service experience in a call center or retail environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional communication and conflict resolution abilities
- Ability to thrive in overnight shifts with flexible schedule availability
- High school diploma or equivalent; college degree preferred
- Experience with Salesforce or similar CRM software
- Must pass background check and drug screening