Job Description
Join GlobalConnect Solutions as a Night Shift Customer Service Representative and become the voice of our brand! We're seeking dedicated professionals to deliver exceptional support during evening hours while our West Coast customers sleep. This is more than a job—it's your gateway to a rewarding career with growth opportunities, competitive pay, and a supportive team environment. Enjoy flexible scheduling, comprehensive benefits, and the chance to make real impact from our state-of-the-art Indianapolis facility.
Our ideal candidates thrive in fast-paced settings and possess a passion for turning customer challenges into triumphs. If you're ready to work independently while collaborating with a tight-knit team, this role is your perfect match. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Deliver empathetic, efficient support via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Resolve customer inquiries regarding products, services, and billing with precision
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with day teams to ensure seamless customer experience across time zones
- Identify and escalate complex issues to appropriate departments for resolution
- Maintain performance metrics including CSAT scores and resolution efficiency
- Participate in continuous improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or high-volume environment
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently and make sound decisions during night shifts
- Strong problem-solving skills with attention to detail
- Flexibility to adapt to changing processes and priorities
- Must be available for on-site night shifts (Sunday-Thursday)