Job Description
Join our elite customer service team and become the voice of excellence for Fortune 500 clients! We're seeking dedicated Night Shift Customer Service Representatives in Atlanta to deliver exceptional support during critical business hours. Enjoy a collaborative remote environment with comprehensive training, performance bonuses, and career advancement opportunities. This role offers immediate start for qualified candidates ready to make an impact in a fast-paced, tech-driven setting.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills with clear articulation
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during night shift hours (11 PM - 7 AM)
- High school diploma or equivalent; college degree preferred