Job Description
We are looking for a highly motivated Night Shift Customer Service Representative to join our dynamic team in Baltimore. If you thrive in a fast-paced environment and enjoy providing top-tier support to customers, we want to hear from you. We offer a competitive shift differential, comprehensive benefits, and a culture that values your contributions.
Key Highlights:
- Generous Pay: Earn $18-$22/hour with a $3.00/hour shift differential for night work.
- Immediate Start: Don't wait to advance your career—start today!
- Modern Tools: Work with cutting-edge CRM software and headset technology.
Join a company that is committed to excellence and employee satisfaction. Your voice matters here.
Responsibilities
- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Resolve customer inquiries, troubleshoot technical issues, and process transactions accurately.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Identify opportunities to upsell products or services while adhering to compliance guidelines.
- Collaborate with the day shift team to ensure seamless service transitions.
- Stay current on product knowledge and policy changes through ongoing training.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Minimum of 1 year of experience in a call center or customer service role.
- Proven ability to communicate clearly and effectively, both verbally and in writing.
- Basic computer literacy and typing speed of 35+ WPM.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong problem-solving skills and the ability to remain calm under pressure.