Job Description
We are seeking a dedicated Night Shift Customer Service Representative to join our dynamic team in Charlotte, NC. If you thrive in a remote work environment and enjoy helping people, we want to hear from you. Enjoy the flexibility of working from home while earning a competitive hourly wage.
At Apex Support Solutions, we pride ourselves on delivering exceptional service to our clients 24/7. Our night shift team plays a crucial role in maintaining our high standards of customer satisfaction.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Enter and update customer information into our CRM database accurately.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Adhere to all call scripts, policies, and quality assurance guidelines.
- Provide accurate information regarding products, services, and account details.
Qualifications
- High School Diploma or GED equivalent required.
- Must be able to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Reliable high-speed internet connection and a quiet home office space.
- Previous customer service or call center experience is preferred but not mandatory.
- Strong verbal communication and active listening skills.
- Proficiency with computer applications and basic office software.