Job Description
We are seeking a dedicated Night Shift Customer Service Representative to join our dynamic team in Columbus, OH. If you are looking for a stable career with a company that values your contribution and offers immediate opportunities for growth, this is the role for you.
Why Join Our Team?
- Immediate Start: Onboarding begins immediately upon selection.
- Night Shift Premium: Enjoy a shift differential of up to $2.00/hour.
- Comprehensive Benefits: Medical, dental, and vision insurance available after 90 days.
- Modern Facility: Work in a comfortable, state-of-the-art call center environment.
Role Overview:
As a Night Shift Representative, you will be the primary point of contact for our clients. You will handle a high volume of inquiries, resolve issues efficiently, and ensure our customers receive the world-class support they deserve, even after hours.
Responsibilities
- Answer incoming calls and emails professionally, maintaining a positive and empathetic tone.
- Resolve customer inquiries and technical issues by following established scripts and troubleshooting protocols.
- Log all customer interactions accurately and in real-time within our CRM database.
- Identify customer needs and recommend appropriate solutions or escalate complex issues to the technical team.
- Collaborate with team leads to maintain high First Contact Resolution (FCR) rates.
- Adhere to all company policies, safety guidelines, and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or call center experience is preferred but not mandatory.
- Strong verbal communication skills and active listening abilities.
- Basic computer proficiency and typing skills (35+ WPM).
- Must be available to work rotating night shifts (e.g., 6:00 PM - 2:00 AM or 8:00 PM - 4:00 AM).
- Must be authorized to work in the United States.