Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Fresno, CA! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional support while enjoying premium pay and flexible scheduling. As a vital member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our 98% satisfaction rate. This role offers rapid advancement opportunities, comprehensive benefits, and a supportive night-shift environment perfect for work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution times and CSAT
- Identify process improvements and escalate critical issues
- Participate in cross-functional training sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM platforms
- Flexibility to work weekends/holidays as needed
- Must pass background check and drug screening