Job Description
Are you looking for a rewarding career with flexible hours? Apex Support Solutions is holding a massive Hiring Event for Night Shift Customer Service Representatives in Fresno, CA.
We are seeking passionate individuals who thrive in a high-volume environment and want to make a real impact. As a key member of our support team, you will be the voice of our brand, assisting customers with their needs and ensuring they have a seamless experience.
Why Join Our Hiring Event?
- Night Shift Premium: Earn up to $22/hour with competitive shift differentials.
- Immediate Start: On-the-job training provided for all new hires.
- Modern Benefits: Health, dental, and vision insurance starting day one.
Don't miss this opportunity to join a growing team. Walk-ins are welcome, but pre-screening is encouraged to secure an interview slot.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints, issues, and questions with patience and empathy.
- Accurately document all customer interactions and resolutions in the CRM system.
- Collaborate with cross-functional teams to escalate complex issues efficiently.
- Provide accurate product and service information to customers to ensure satisfaction.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service, call center, or retail preferred.
- Strong verbal communication skills and a professional telephone manner.
- Ability to work independently and as part of a team during night shifts.
- Proficiency in basic computer applications and typing speed of 40 WPM.
- Flexibility to work weekends, holidays, and rotating shifts.