Job Description
Join our award-winning team as a Customer Service Representative and launch your career in customer support! No experience is required – we provide comprehensive training to set you up for success. As a vital member of our Raleigh team, you'll be the friendly voice helping customers resolve inquiries, build loyalty, and drive satisfaction. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is our priority. Apply today for our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism and empathy
- Resolve product/service inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Continuously improve product knowledge to provide accurate information
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience (entry-level encouraged to apply)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and active listening skills
- Proficient in typing (35+ WPM) and basic computer navigation
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and delivering outstanding service