Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences to our community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our modern downtown office features state-of-the-art technology and a supportive team environment. Hiring Event: October 15th, 2023 at 10 AM. Walk-ins welcome!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, service complaints, and product questions on first contact
- Document interactions accurately in CRM systems while maintaining data privacy standards
- Collaborate with technical teams to resolve complex service disruptions
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in local market
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear Philadelphia-area dialect
- Ability to work flexible shifts including weekends
- Valid Pennsylvania driver's license (for occasional field visits)
- Pass background check and drug screening