Job Description
Are you a dedicated professional looking for a rewarding opportunity in Fresno, CA? Join our dynamic team at Apex Support Solutions as a Night Shift Customer Service Representative.
We are seeking a reliable and empathetic individual to handle high-volume customer interactions. This role is perfect for those who prefer a quieter work environment and want to make a real impact on our clients' satisfaction. With an immediate start, this is your chance to jumpstart your career in customer service today.
Why Choose Us?
- Competitive hourly pay ($18.00 - $22.00).
- Night shift benefits (sleeping in, avoiding rush hour traffic).
- Comprehensive training and career advancement opportunities.
- Supportive and inclusive company culture.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a high level of professionalism and empathy.
- Resolve customer complaints, issues, and questions efficiently and accurately.
- Document all customer interactions and transactions in the CRM system.
- Assist customers with product information, billing inquiries, and account troubleshooting.
- Collaborate with the support team to ensure consistent service quality and resolution.
- Identify opportunities to upsell or cross-sell products/services when appropriate.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Proficiency with computers and standard software applications.
- Ability to work flexible night shifts, including weekends and holidays.
- Strong problem-solving skills and a customer-centric attitude.