Job Description
Are you a dedicated professional seeking a rewarding career with immediate opportunities? Apex Support Solutions is currently hiring a Customer Service Representative to join our thriving team in Portland, OR.
We pride ourselves on delivering top-tier support to our clients and are looking for individuals who are patient, articulate, and ready to start immediately. Enjoy the peace of mind that comes with weekly paychecks and a comprehensive benefits package designed to support your work-life balance.
If you are ready to make an impact and grow your career with a company that values its employees, apply today!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a focus on resolving issues efficiently and professionally.
- Assist customers with product information, order tracking, returns, and technical troubleshooting.
- Document all customer interactions accurately in the CRM system to ensure a seamless support experience.
- Maintain a high level of product knowledge to provide accurate information and solutions.
- Collaborate with the internal sales and technical teams to escalate complex issues when necessary.
- Adhere to company policies and quality assurance standards during every interaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but we are willing to train motivated candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficient in using computer software, including Microsoft Office Suite and CRM platforms.
- Ability to work flexible hours, including evenings and weekends, if required.