Job Description
Are you looking for a rewarding career with immediate availability? Apex Support Solutions is hiring Night Shift Customer Service Representatives to join our growing team in Fresno, PA. We pride ourselves on delivering exceptional support to our clients and are looking for dedicated individuals who thrive in a fast-paced environment.
Why Join Us?
- Immediate Start: Begin your new career path within days.
- Night Shift Schedule: 10:00 PM - 7:00 AM (Mon-Fri).
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Facilities: Work in a state-of-the-art, comfortable call center environment.
We are committed to your success and offer comprehensive training to ensure you feel confident on the floor. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with inquiries regarding products, services, billing, and account management.
- Follow standard operating procedures and scripts while maintaining a personalized, empathetic tone.
- Document all customer interactions accurately in the CRM system.
- Escalate complex issues to the appropriate department or supervisor promptly.
- Maintain a professional demeanor and adhere to call quality standards during all shifts.
- Collaborate with the team to meet daily and monthly performance metrics.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required (training provided).
- Must be available to work the Night Shift (10:00 PM - 7:00 AM).
- Strong typing skills (35+ WPM) and basic computer proficiency.
- Excellent verbal communication and active listening skills.
- Ability to remain calm and professional under pressure.
- Reliable transportation (as the role is on-site).