Job Description
Join our award-winning customer service team and become the voice of excellence! Global Solutions Inc. is hosting an exclusive hiring event for dedicated Night Shift Customer Service Representatives in Portland, PA. This is your opportunity to deliver exceptional support to our valued customers while enjoying premium benefits and a supportive work environment. We're seeking empathetic professionals who thrive in fast-paced settings and are ready to make a difference. Apply now and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues efficiently using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in call center or support role
- Strong problem-solving abilities and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with clear phone etiquette
- Ability to work independently and collaboratively in a team environment
- Flexibility to adapt to changing schedules and priorities