Job Description
Are you looking for a rewarding career with flexible hours?
Apex Customer Solutions is currently hosting a Hiring Event for dedicated Night Shift Customer Service Representatives in Jacksonville, FL. Join a dynamic team where your communication skills directly impact our client satisfaction and business growth. We offer immediate openings for self-motivated individuals ready to shine in a fast-paced environment.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr)
- Shift differential for night work
- Comprehensive health, dental, and vision insurance
- Paid training and career advancement opportunities
Responsibilities
- Manage Inquiries: Handle a high volume of incoming customer calls and emails regarding products and services with patience and professionalism.
- Problem Resolution: Identify customer issues and provide accurate, effective solutions or escalate complex matters to supervisors.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and transactions in the CRM system.
- Policy Adherence: Ensure all customer service interactions comply with company policies, procedures, and brand standards.
- Feedback Loop: Communicate common customer feedback and trends to the quality assurance team to help improve service standards.
- Technical Support: Assist customers with basic troubleshooting and guide them through product features using our digital tools.
Qualifications
- Availability: Must be available to work night shifts (typically 6:00 PM – 3:00 AM) including weekends and holidays.
- Experience: Previous customer service experience is preferred but not required; we provide paid training.
- Communication: Excellent verbal and written communication skills with a strong command of the English language.
- Computer Literacy: Basic proficiency with computers, navigating web browsers, and typing (40+ WPM).
- Soft Skills: Demonstrated ability to remain calm under pressure, empathetic, and solution-oriented.
- Education: High school diploma or GED equivalent required.